Asses the content the proposed solution once received from CFSS Project team and validate the possibility of implementing ,depending on the infra availability at customer location, agreed company standards to determine whether to proceed with the solution.
Check the stock availability at Region/warehouse of equipment needed to implement the customer’s solution after the proposal is accepted.
Communicate issues (e.g. validating infra, stock) of implementing the solution to CFSS Project in order to alter the solution to make it plausible.
Co-ordination with provisioning team/Technical Assistant centres (TAC), CFSS Projects for implementation of installation/Troubleshooting related activities of standard products and enterprise Solutions are provided according to the defined service delivery standards within SLA.
Handle installation/Troubleshooting technical issues faced by field teams at customer premises whenever they are escalated, to support the task completion within SLA
Escalate the issue to CFSS Projects, Enterprise Solution Engineering, Wireless Network Planning teams, Technical Assistance canters, etc. if it is beyond scope of regional technical scope team.
Guide field teams to execute advance configurations or remotely log in to execute the configuration in customer premises equipment (CPE) whenever it is beyond the capability of the field team.
Provide support to field teams to debug/overcome configuration issues in the equipment installed whenever they request for assistance in solutions.
Maintain documents for complex solutions in the regional foot print for the passive cabling structures/ equipment distribution/Permission limitation with regard to access/etc…
Update above document dynamically when parameters change with field activities.
Provide support for the special technical project in the region by coordinating with CFSS project team.
Participate in technical meeting internal/external with cx representing the regional tech portfolio.
Frontend and manage the regional preventive maintenance in order to minimize the repeat fault or maximize the customer experience.
Provide trainings to the field teams under CFSS Region to improve their technical knowledge to develop their productivity.
Support to prepare and distribute the configuration manuals to QA team when a new product has been introduced to the customer end installations in order to create awareness and help them perform their tasks.
• B.sc degree in Engineering in Electronics, Telecommunications, Electrical & Electronics or Computer Science from recognized Sri Lankan University accredited by IESL
• Three Years post experience in the required field Electronics & (Telecommunications/ Electronics/ Electrical & Electronics)